Terms of service provision
The Embassy of the Russian Federation in the Slovak Republic (hereinafter referred to as the Embassy of Russia) has concluded an agreement with Interlink Service LLC for the provision of services for the reception and processing of visa applications to Russia from citizens of Slovakia and other countries wishing to visit Russia (hereinafter referred to as applicants), and return of passports after consideration of the visa applications by the Embassy of Russia.
Interlink Service LLC has appointed its subsidiary Interlink Service Slovakia s.r.o. (hereinafter referred to as Interlink Service Slovakia) as a provider of these services in Slovakia.
Thus, the Russian Visa Center in Slovakia is a complex of services for receiving, processing applications for visas to Russia and return of documents after consideration by the Embassy of Russia, provided by Interlink Service Slovakia on behalf of the Embassy of Russia.
Interlink Service Slovakia provides services and is responsible only for the following functions:
- to accept from the applicant a passport, a completed visa application form, accompanying documents (hereinafter referred to as documents) and the corresponding consular fee;
- transfer the documents and the consular fee to the Embassy of Russia on behalf of the applicant;
- after the Embassy of Russia has reviewed the documents, obtain the applicant's passport and other documents from the Embassy of Russia and return passport to the applicant or his representative or send it to the applicant by mail or courier service to the address specified by the applicant.
In certain cases, despite the procedure described above, the Embassy of Russia can transfer the relevant documents directly to the applicant, bypassing the visa center.
Interlink Service Slovakia informs applicants about the following:
Payment of the consular fee by the applicant does not automatically entail the acquisition of the right to obtain a visa.
The decision to issue a visa or to refuse to issue a visa is in the exclusive competence of the Embassy of Russia.
Interlink Service Slovakia and its employees have no influence on the process, timing and outcome of the application.
The period of consideration of the visa application by the Embassy of Russia is from 4 to 20 working days. In some cases, this period may be shortened or extended. During this period, the applicant's passport will be kept at the Embassy of Russia.
The Embassy of Russia has the right to request any additional documents from the applicant, invite the applicant for an interview, and also refuse to issue a visa.
Incorrect filling in or falsification of visa documents, as well as the provision of an incomplete set of documents may result in the refusal of the Embassy of Russia to issue a visa.
In connection with this, Interlink Service Slovakia and its employees cannot under any circumstances guarantee that a visa is ready for a certain period or that a visa is issued to the applicant.
Regardless of the outcome of the examination of the visa application, as well as in case of refusal/withdrawal by the applicant of his application, the consular and service fees received by Interlink Service Slovakia from the applicant or his representative are not reimbursable.
Interlink Service Slovakia is not liable to the applicant for the loss of the applicant's documents, which occurred as a result of an accident, illegal actions of third parties, natural disasters (cases of force majeure), as well as for other reasons that Interlink Service Slovakia could not foresee and/or could not influence.
Политика конфиденциальности и обработки персональных данных
Interlink Service Slovakia s.r.o.
1. About Interlink Service Slovakia s.r.o.
Interlink Service Slovakia s.r.o. is a Slovak company, organization identification number 53 038 550, a subsidiary of the Russian company Interlink Service LLC. Interlink Service LLC has concluded an agreement with the Embassy of the Russian Federation in the Slovak Republic (hereinafter referred to as the Embassy) for the provision of services for the reception and processing of visa applications in Slovakia on behalf of the above-mentioned diplomatic institution. Interlink Service LLC has appointed Interlink Service Slovakia s.r.o. as the provider of these services in Slovakia.
In addition to receiving and processing visa documents, we can also help you fill out a visa application form, take a photo, accept and return documents by mail or courier service, inform you by SMS or email about the readiness of the passport for issuance and provide you with other additional services. Additional services can be provided by Interlink Service Slovakia s.r.o. or by our trusted partners. The order of services can be made on our website and/or in our office. The use of additional services is optional and depends on your desire.
When you apply for a visa and/or order additional services, we collect and process your personal data in order to provide you with these services.
Your documents containing personal data will be processed in accordance with the requirements of the Embassy and transferred to the Embassy.
3. Processing of personal data
3.1 Preliminary appointment
When making an appointment on our website, you will be asked to indicate your first name, last name, date of birth, number, date of issue, passport validity period, phone number and email address. When you create, change your account, come to submit documents or otherwise contact us for services, we process the above-mentioned personal information received from you.
This information will not be disclosed to third parties. However, in order to fulfill our obligations under the law, we may disclose your data to law enforcement or other government agencies.
The information that you provided for an appointment will be stored until the specified date of appointment and will be deleted within 30 days after the return of your passport after consideration by the Embassy or in case of your non-appearance or our refusal to accept documents - within 30 days after the day on which you were booked for an appointment.
3.2 Delivery, courier delivery and other additional services
When submitting documents in our office and/or ordering additional services (photo, SMS notification, visa by mail, courier delivery or postal delivery and other additional services), you provide us with your personal data: your name, surname, number, date of issue and validity of passport, your photo and contact information: postal address, email address, phone number.
The data provided by you will be used by us to perform our duties in accordance with the services you have ordered: receiving and processing documents for visa processing, informing you about the results of online or manual verification of your documents, returning your documents to you, notifying you that your passport is ready for issuance, providing you with other additional services. These services involve sending you information by e-mail, SMS (if the service is ordered), or notification by phone regarding your application, postal or courier delivery, and other additional services. Mail/courier delivery, SMS notifications and other services are provided by third parties, and we will disclose your name and contact details when it is necessary for these third parties to provide you with services. The purpose of these processing operations is to provide you with the services that you have ordered from us.
If the payment is made online or by wire transfer, you must also provide your payment details (for example, card number and expiration date) in addition to other personal data to make the payment. This data, in particular, name, address, email address and IP address, will be transmitted to our payment service providers in order to receive your payment and fulfill the order.
The information provided by you for the purposes of lodging documents, postal services, courier delivery or postal delivery will be stored for quality control purposes up to 30 days from the date of completion of the service. This information may be disclosed to fulfill our obligations under the law, law enforcement or other government agencies.
3.3 Contact Center and customer support service
Interlink Service Slovakia s.r.o. can use various forms of customer support to help you. In order for us to provide you with assistance, we will process your personal data, which will allow us to identify you. You can contact us by phone, mail or email, and when you communicate with us using any of these means, we will help you with inquiries, questions or feedback regarding our services.
After your communication with the contact center or the support service, we can study the content of our communication with you, for example, a recording of a conversation or correspondence regarding your request. This is done to control the quality of the services that we have provided to you. For this purpose, your personal data, such as your name, contact details, may be processed.
The information you have provided for customer support purposes will be stored for quality control purposes for up to 30 days from the date of your request.
We can transfer the functions of the contact center and customer support service to a third-party organization. In this case, your data will be processed by a third party. In order to fulfill our obligations under the law, we may also be forced to disclose your personal data to law enforcement or other government agencies.
4. Disclosure of your personal data
We do not use your personal data for marketing purposes and do not transfer it to other companies for such purposes. We can only transfer your personal data in the following ways:
- when the additional services ordered by you include services provided by a third party, we may transfer your personal data to that third party;
- when it is required by law, by virtue of a court decision or at the request of an authorized authority.
If you do not wish to provide us with your personal data, we will not be able to provide you with our services.
5. Your Rights
You have the right to request access, correction, restriction of access and deletion of your personal data stored by us and to receive a copy of your personal data in a structured machine-readable format. Requests for personal data processing and access requests are sent to the contact details listed below.
You also have the right to object to the processing. If we process your data legally (as described above), you also have the right to object to this. This right may be restricted in certain situations - for example, when we can demonstrate that we have a legitimate basis for processing your data.
We require your personal data solely to provide you with services and comply with the requirements of the law. Therefore, the provision of such data on your part is mandatory. If such data is not provided to us, we will not be able to provide you with services: to accept your visa documents and provide additional services.
6. Transfer of personal data to other countries
In the above cases, we may transfer your personal data to third parties (domestic and/or foreign) in order to provide you with the services you have ordered. The transfer of personal data will be carried out only if appropriate guarantees are provided, for example, through mandatory corporate rules, the conclusion of standard EU contractual provisions, or if the receiving party is certified in accordance with EU-US data protection standards.
7. Amendments and additions to this Policy
8. Jurisdiction and applicable law
9. How to contact us
Data Protection Officer
Interlink Service Slovakia s.r.o.
Konventná 6, 811 03 Bratislava
If any problems are not resolved at the Interlink Service Slovakia s.r.o. level, you also have the right to file a complaint with the data protection authorities. The relevant data protection authority in Slovakia is the Office for Personal Data Protection of the Slovak Republic.
Effective date: December 1, 2021
Last updated: December 1, 2021